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Remote Video Consultation

Why Remote Video Consultation?

We are happy to offer you a Remote Video Consultation Service.

During the first Lockdown, it has been a big challenge to experiment that kind of Virtual consultation, and even more for Hands-on therapists like us. Unexpectedly, we have been happily surprised with  the outcomes of the Online consultations. Most of the patients improved their condition just receiving our specialised explanations, advices, stretches and exercises. This very positive experience encouraged us to develop much more this way of treating our patients.

There are many reasons why Remote Video Consultations would be a good option for you:

  • Because of the Covid-19, you don't want to take the risk to use transports or to have face to face appointments 

  • After the Covid-19 screening questionnaire, you are not allowed or not advised to have face to face appointments

  • You live too far from the practice, in another country or in a place where you don't have access to the  specialised physiotherapy treatments and reviews  that we provide

  • You are disabled, your child is disabled or you are in a personal situation that would need too much organization to come to our practice

How does it work?

We use the Zoom application.

You just need a computer, a laptop, a smartphone or an IPad to use this application.

If you don't have or don't wish to download the application, you can just click on the link sent to you and enter the code of the meeting.

If you are not familiar with this application or  if there is a technical connection issue during the session, we can alternatively do  a What's App Video call.


Prior to the Remote Video Consultation, we will send you a Zoom link.

You just need to click on it at the time of the scheduled appointment. Then you wait a little in the virtual waiting room, until the therapist in charge let you enter into the Video session.


You can pay by Bank Transfer prior to the session, or by our Remote Payment System at the time of the appointment


CSP Guidelines -Legal aspects

    Please read the Chartered Society of Physiotherapy's guidelines before attending the Remote Video Consultations:

  • You are informed that the use of remote consultation is voluntary

  • Your consent is implied by accepting the invite and entering the consultation.

  • Video consultations are securely encrypted, however, it is your responsibility to ensure that you have adequate anti-spyware and anti-virus protection on your equipment/devices. If you are using a mobile phone, you must be made aware that it can only be as secure as any other phone call on that mobile network.

  • You must be informed that the consultation will not be digitally recorded without your prior consent but clinical outcomes from the consultation will be recorded and stored on your patient record.

  • A remote consultation is treated as any other consultation in which sensitive or confidential information is safeguarded at all times.

  • We take all possible steps to reduce any risks to your confidentiality.

  • You will be made aware if there are any other people in the room who may see and/or hear the consultation. We will ask your consent to conduct the consultation with other people present.

  • We will take reasonable steps to ensure privacy. We will close the door of our room, put a notices on the door and make staff aware that video consultations are underway.

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