Website & Newsletter
We respect and value the privacy of everyone who visits this website, https://www.thefrenchtouchphysio.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account”means an account required to access and/or use certain areas and features of Our Site;
“Cookie”means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site.
“Cookie Law”means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“personal data”means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”).
“We/Us/Our”means The French Touch Physio Registered Office:16 The Mall Surbiton Surrey KT6 4EQ in England No 12266012.
1.Information About Us
Our Site is owned and operated by The French Touch Physio Ltd whose registered address is 16 The Mall Surbiton Surrey KT6 4EQ and main trading address is Petersham House, 29-37 Harrington Road, SW7 3HD, South Kensington, London.
2.What Does This Policy Cover?
As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
The right to be informed about Our collection and use of personal data;
The right of access to the personal data We hold about you;
The right to rectification if any personal data We hold about you is inaccurate or incomplete;
The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 7 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
The right to restrict (i.e. prevent) the processing of your personal data;
The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
The right to object to Us using your personal data for particular purposes
Rights with respect to automated decision making and profiling.
If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office https://ico.org.uk/concerns
For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau. https://ico.org.uk/for-the-public
The French Touch Physio Ltd is registered with the Information Commissioners Office (ICO) and our reference number is ZB029292
4.What Data Do We Collect?
contact information such as email addresses and telephone numbers;
web browser type and version;
a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.
5.Why we process your personal data
Under the new data protection law, it states that we can use and process personal information if we have an appropriate and lawful reason to do so. The law states that we must have one or more of the lawful reasons listed here:
If a contract is in place
If it is a legal obligation to do so to comply with the law
If we have been given clear, concise consent to process your data
If it is in our legitimate interests to do so.
We have identified that the lawful reason for The French Touch Physio to collect and manage your personal data is because it falls within our “legitimate interests” to do so to provide the correct services and information to each individual.
6.How Do We Use Your Data?
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
Providing and managing your Account;
Providing and managing your access to Our Site;
Personalising and tailoring your experience on Our Site;
Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you);
Personalising and tailoring Our products and services for you;
Replying to emails from you;
Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by using the unsubscribe link or requesting to unsubscribe);
Market research: see section 13
Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
With your permission, We may also use your data for marketing purposes which may include contacting you by email, or telephone with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
7. How and Where Do We Store Your Data?
We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
The website is hosted on third party servers, currently by WIX.
The 'Online Booking' widget is operated by Cliniko https://www.cliniko.com/policies/privacy/
Contact Us form: the information from these forms (name, email, phone, message content) is sent to Us via email and is also stored on the website's database on the server to aid with investigation, if you report not receiving them by email. This data is deleted at regular intervals.
Mailing list and newsletter: By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of a commercial or promotional nature concerning our services. Your email address might also be added to this list as a result of making a purchase.
Personal Data collected: email address, first name and last name. The French Touch Physio uses 3rd-party Email Service Providers (ESP) for the administration of their email newsletter. They are UK-based and GDPR compliant. You will have the option to unsubscribe at any time to receiving any information whereby your personal data will be used to manage your preferences.
8. Do We Share Your Data?
Subject to section 8 below, We will not share any of your data provided through the website with any third parties for any purposes.
In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.
9. What Happens If Our Business Changes Hands?
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
10. How Can You Control Your Data?
In addition to your rights under the GDPR, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
11. Your Right to Withhold Information
You may access Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
12. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details via firstname.lastname@example.org
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
14. Contacting Us